Take Away My Fear 08/18/2009
I have customers tell me that buying a vehicle can be a terrifying experience. They don't know who to trust. Can I believe what this car dealer is telling me? Do I know the history of this vehicle? What kind of repairs have been done? Did the previous owner take care of the vehicle? What's going to happen when I drive the vehicle off the lot? Is the dealer going to stand behind his product? The answers to some of these questions you might never know. For example, did the previous owner or owners take care of the vehicle? It is hard to tell for sure. Here are some things that I look for to give me clues if the vehicle has been taken care of. I look at the appearance of the exterior paint. I determine if the paint is average wear for the year model. I look for dents. You are going to have minor blemishes on a used vehicle. Major dents are not a good sign. I look at body moldings and the gap around the doors. Are the gaps around the door the same width around all the doors. I look underneath the vehicle for excessive rust. I look on the inside for interior wear. How does the inside look? Is the carpet and seats in good shape considering the year model of the vehicle. In my opinion if a vehicle looks good inside and out and it is clean, the odds are the previous owner probably took care of it. How about this question, What's going to happen when I drive the vehicle off the lot? At my dealership, if you have a breakdown within the first 30 days, I will take care of it without any questions. I also offer service contracts on the engine and transmission for up to 24 months on most models at a modest price. The key to whether the person is an honest dealer is determined on how he or she takes care of you after the sale if there is a problem with the vehicle. My goal is to make you a life time customer . In order to do that I know I have to take care of and help you after the sale. I want you to tell other people that I treated you good. I am determined to live by our corporate motto: "Be Helpful, Be Honest and Be Fair". I believe that's all any reasonable customer would expect from a business person. I realize it's a priviledge to earn your business and trust. I want to do everything in my power to make this happen. I can honestly say that I try my best to do everything that I can to help people. Sometimes I tell people not to buy a vehicle right now. They can't afford it. I encourage them to save up their money until they have a sizable down payment in order to keep their payments as low as possible. Sometimes I encourage them to keep driving the vehicle that they are driving until they can afford better. I believe that you truly earn a person's trust when you advise them what would be in their best interest. Sometimes telling the customer the truth is not what they want to hear. If you truly care about a person and their needs you will tell them the truth. It will benefit them in the long run. If you know who you are dealing with, and you know that they have your best interest at heart, then you have no reason to fear. You Pick Out The Vehicle 08/10/2009
We had a customer tell us recently "The last couple of dealerships that I visited didn't make me feel important once they found out that I have bad credit.They tried to stick me in an old "clunker" on the back lot." At The Slammer Car Lot you pick out the vehicle. Your needs and situation are important to us. We treat everyone the same whether you have good credit or bad. Rest assured that all of our vehicles are checked out by a certified mechanic and needed repairs, if any, are made. Sales people at many dealerships, especially the franchise dealerships, are under pressure from the sales managers and owners to sell a certain number of vehicles a month. Because of time constraints and the commitment it takes to help the customer with bad credit, most choose the so called easy path and focus on helping those customers who basically can get financed anywhere. I find it personally rewarding to help good people who have made mistakes and who have been taken advantage of by other sources to give them hope and confidence in the fact that we care and we'll do everything in our power to help you get the financing for the vehicle that you so desperately need to get to and from and function in this society. For example; it is a bad feeling for a single parent who is trying to get their child back and forth to the day care and no one will finance them on a vehicle. How about a typical mother or father who is trying to get back and forth to work with no vehicle. It's a tough problem. This problem is magnified when no one will take the time and effort to understand them and help the customer find a solution to the problem. I am here to help you and I will give you my personal time and attention.You are important to me. We are a community and as a community we will triumph or fail together. If we pull together we will triumph. |
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